Shipping & Returns

Shipping & Returns Policy

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Shipping Information:

1. Processing Time: Orders are typically processed within 7 working days after payment confirmation. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

2. Shipping Methods: We offer standard shipping via the Royal Mail for domestic orders. Shipping costs and delivery times may vary depending on the destination and selected shipping method.

3. Delivery Time: Estimated delivery times are provided for each shipping option during checkout. However, please note that actual delivery times may vary depending on factors such as shipping destination and carrier delays.

4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your package using the provided tracking number.

5. Shipping Restrictions: Some products may be subject to shipping restrictions or regulations based on their size, weight, or materials. We are unable to ship certain items to certain locations due to legal restrictions or logistical limitations.

 

Returns & Exchanges:

1. Return Eligibility: We want you to be completely satisfied with your purchase from Danileila's Flowers. If you are not satisfied with your order for any reason, you may return eligible items within 7 days of delivery for a refund or exchange.

2. Eligible Items: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Some items, such as custom or personalised products, may not be eligible for returns or exchanges.

3. Return Process: To initiate a return or exchange, please contact us at danileilasflowers@gmail.com

4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or received in error. We recommend using a trackable shipping method and insuring the package for your protection.

5. Refunds & Exchanges: Once your return is received and inspected, we will process your refund or exchange within 7 working days. Refunds will be issued to the original form of payment, while exchanges will be shipped out promptly after processing.

6. Non-Refundable Items: Certain items, such as gift cards or clearance items, may be non-refundable. Any exceptions to our return policy will be clearly stated at the time of purchase.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please contact us at danileilasflowers@gmail.com ; our customer service team is here to assist you and ensure your shopping experience with Danileila's Flowers is enjoyable and hassle-free.